References

How our Clients and Employees see us:


Clients:

Without knowing what our clients think, evaluating and objectively analyzing their opinions our business processes cannot be assessed effectively. These are fundamental for the improvement of the organizational processes. Client satisfaction measurement is carried out by SECURIMASTER along the Key Point Indicators (KPI). In year 2015 our performance was evaluated by our clients as follows:


Security guards

Reporting
96%
Pro-activity / Initiative
94%
Incident or (emergency) responsiveness
100%
Performance of dutes job knowladge site specific per scope of work
94%
Esemény jelentés
96%
Apperance
96%

Supervisors

Staff retention (stability / Turnover)
91%
Restocking / Subtitution
96%
Reporting - supervisor inspection report
95%
Training requirements
97%
Incident managment
98%
Equipment & uniforms
99%
Assigment instructions-post orders
94%

Managment

Responsiviness to site issues
99%
Training and development of site supervisor/manager
99%
Recruitment
92%
Partnership (contract managment)
100%
Clinet communication
98%
Billing (invoice administration)
96%

Employees:

SECURIMASTER aims to maintain employee satisfaction preserve workers’ motivation, and to force back fluctuation. To this end, twice a year we take surveys on the general opinion of employees after analyzing the results we take the necessary measures to improve on the negative factors.

Employees’ opinion:

OUR PARTNERS

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CERTIFICATIONS

OUR PUBLICATIONS